Operations & Support

Operations & Support

24/7 Instant support with a smile!

Our unique advantages include the personalised hosting support provided by real people in real time by the real people. We add our unique solutions to any platform and improve its performance!

We hate to keep you waiting!

Our support infrastructure is in-house and is available 24/7 for Phone, Chat or Ticketing support. There is always someone to pick up the phone or online chat, so you don’t have to wait more than a few seconds for the next available support agent. We also evaluate each employee’s speed, as well as the team performance as a whole, on a regular basis.

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    Tickets 24/7

    First Reply: 10 Minutes

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    Live Chat 24/7

    Reply Time: Instantly

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    Phone 24/7

    Reply Time: Instantly

 

We love to help you more than any other hosting provider!

  • Application level Support

    Aside from providing an easy and hassle-free CMS installation or a free migration, we also help you with popular script extensions, plugins and templates, investigate and fix application-related issues and requests that other hosts turn down as beyond their scope.

  • The Human Side of our Customer Support

    We don’t make our customers interact with machines for support. We guarantee support by real people in real time. All our communications with our customers for support are more human – and ultimately far more pleasant especially in this digital age.

Tech Support